Key West Vacation Home Rental Policies


•        Deposits: Advance reservations advised. A deposit equal to one night's stay or 50% of stay; whichever is greater applies.
•        For any stays over Fantasy Fest and the Christmas/New Year Holiday period, 50% of total stay will be charged at time of booking and
balance will be charged to your credit card 60 days prior to arrival.  If arriving within 60 days of booking, full payment is due at time of booking
and non-refundable.
An additional security/damage deposit of $500.00 is due upon check-in and refundable after inspection of home and premises at departure.
•        For any stay of 7 nights or longer, 50% of total stay will be charged at time of booking and balance will be charged to your credit card 30
days prior to arrival. If arriving within 30 days of booking, full payment is due at time of booking and non-refundable.
•        Payment: Money orders, Cashiers checks or Cash accepted. Traveler's checks or cash only are accepted on arrival for the balance of
your stay. We need to have an active credit card on file for breakage or unit damage. No refund for shortened stays.
•        Cancellation: Full refund, less $30 handling fee upon 30 days notice for most nightly rentals. Reservations for Special Events, Major
Holidays, Weekly, Monthly, and stays of 7 nights or longer require 60 days notice, less $200 handling fee. If cancellation occurs within the 30
or 60 day cancellation period, whichever applies, the entire stay is non-refundable.
•        If you are concerned about potential health issues, illnesses in your family or the ferry not traveling to Key West, please purchase
Travel Insurance.
•        Returned Checks: A $75 check fee will be charged if a check is returned to us by the bank for insufficient funds.
•        LATE NIGHT NOISE:
Our residence is in a residential neighborhood and is unsuitable for loud voices, music or partying, either indoors or outside. KEY WEST
HAS A 10PM NOISE CURFEW. If behavior or noise results in a neighbor making a noise complaint after 10pm or any violation set forth by
the City of Key West laws and ordinances, or any other violation of the rental agreement, you will be charged a $100 fee for the first violation.
If another complaint is received, you will be asked to leave with no refunds given.
•        Smoking: We offer a smoke free environment. If you would like to smoke outdoors, ash trays are provided for your enjoyment. If you
smoke inside our residence, you will be asked to check-out and be charged a $200 cleaning fee.
•        Roll-a-way Bed, Crib & High Chair Charges: $20 per bed per night, $10 per crib per night, $5 per night or $25 for a week per high chair.
•        Minimum Stay Requirements: Applies on weekends, during special events and during winter/spring.
•        Special Events/Holidays: Different rates and minimum stay restrictions apply to the following holidays: Memorial Day, Independence
Day, Mini Lobster Season, Labor Day, Poker Run, Fantasy Fest, Parrotheads, Powerboat Races, Thanksgiving, Christmas, New Years,
Yacht Races.
•        Check-In Time: 4:00 p.m.
•        Check-Out Time: 11:00 a.m.


•        Charge for Special Services: Guests may contact Fausto’s to make grocery purchases and have them delivered to your residence.  
The phone number for Fausto’s is 305-294-5221 or 305-296-5663. Guests may also visit their website at www.faustos.com. Note: If our
staff needs to shop for arriving guests there will be a service charge of $25.00 plus 10% of the total bill.
For extra housekeeping services requested during your stay, $25 per hour per housekeeper is charged.
•        Office Hours: Our office is located at Bicoastal Realty 713 Caroline Street, Key West. 305-304-9438
•        SPRING BREAKERS: Spring breakers are not allowed in any of our properties. Occupants under the age of 25 must be accompanied
by a parent, guardian or a family group. If it is discovered that occupants are under the age of 25 and not accompanied by any of the above,
they will be asked to leave with no refund.
•        Hurricane Cancellation Policy - Effective June 1 to Nov. 30:
We do not refund for inclement weather, potential hurricanes, evacuation orders while a guest or other circumstances beyond our control.
We strongly encourage the purchase of Travel Insurance to protect your vacation investment! Please note that we do not sell Travel
Insurance.
Rental Policies

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713 Caroline Street.
Key West, Florida 33040
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Phone 305-304-9438